Frequently Asked Questions

Everything you need to know about your City Winery experience

What are your shipping rates and delivery times?

We offer standard shipping (3-5 business days) and expedited shipping (1-2 business days). Shipping costs are calculated at checkout based on your location and order weight.

Do you offer international shipping?

Currently, we only ship within the continental United States. We are working on expanding our delivery zones to international destinations in the near future.

What is your return policy?

We accept returns on unopened and undamaged items within 30 days of purchase. Please note that certain perishable goods or personalized items may be exempt from returns.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery status.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.