Returns & Exchanges

At City Winery, we take pride in the quality of our artisanal products and want you to be completely satisfied with your purchase. If your order arrives damaged or does not meet our freshness standards, we offer a straightforward return and replacement process within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue regarding your perishable or non-perishable items.

• 2.
  Provide Documentation

  For items damaged during transit or quality concerns, please attach clear photos of the product and packaging to expedite your claim.

• 3.
  Receive Authorization

  Our team will review your request and provide a Return Merchandise Authorization (RMA) or confirm your eligibility for a direct replacement or refund.

• 4.
  Processing Your Refund

  Once approved, we will issue a credit to your original payment method or ship a replacement order at no additional cost to you within 3-5 business days.